What happens if I am running late?
If you happen to be running behind please contact us as soon as possible. We will do our best to accommodate you, however, appointments running 15 minutes or more behind may not be able to receive all services scheduled, may be asked to reschedule and/or be subject to a cancellation fee. If this is a recurring issue, a late fee may be added to your service cost.
What if I need to cancel my appointment?
We book our time with you thoughtfully, We understand that certain circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, We request at least 24 hours notice. Clients who do not honor their appointments will be required to pay a $25 deposit for their services in future and maintain a current debit/credit card on file.
Can I bring my children?
Please note that a salon environment can be a dangerous (and boring) place for little ones. It is not recommended to bring children unless they have their own appointment or another adult (not being serviced) is there to look after them to prevent accidents. There is no childproof area.
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Can I use my phone or laptop at the salon?
In a day and age of technology, we can't go far without using some sort of electronic device to enhance our lives. Although welcomed, it is requested that you keep your ringer on silent/vibrate and the volume down (or use earbuds) while watching videos, listening to music, etc. We do try to provide a relaxing atmosphere for all, which is hard to accomplish when there is excessive background noise. We would also ask that all calls (unless an emergency) are postponed until you are no longer sitting in the salon chair. Again, we value your time and would hope the same courtesy would be provided to us and our time together.